Seen by a doctor the same day.

• An assessment, and advice on what to do next.
• A prescription sent to your phone, where the consultation supports one.
• A receipt for your insurer or your employer's scheme.
• A booking at the clinic in Paceville, if you need examining.

Chest pain, difficulty breathing and serious injuries are emergencies. Call 112 or go to Mater Dei Emergency without waiting for a video call.

1. Open the app or the website and give your name and email once. There is no password to remember.
2. Say in a line or two what is wrong. A photo often helps — a rash, a swelling, a test result.
3. Call. Dr Kevin Navarro Gera answers within minutes when he is free; otherwise you wait in line and your phone rings at your turn.
4. Anything he writes up afterwards reaches you in the app and by email, usually within minutes.
5. The €25 is settled at Potter's Pharmacy when you collect. Nothing is taken from a card during the call.

The same things a GP sees in a morning: a chest or urine infection, a rash, a migraine, food poisoning, an ear that will not clear, a repeat of something you already take.

Where the assessment supports it, the doctor writes a prescription, and any licensed Maltese pharmacy dispenses it. Where a consultation shows that someone is unfit for work or for an activity, he puts that in writing too. Both are clinical judgements reached during the consultation.

A screen is not enough for everything. A wound that needs stitching, a suspected fracture, chest pain, anything needing hands or equipment — the doctor says so during the call and sends you where you need to go.

Video consultations

8am to midnight, every day, all year.

The pharmacy and clinic door

June to 31 October: 8am to midnight.
November to May: 8am to 8pm.

Sundays and public holidays follow the national pharmacy roster.

Paceville Doctor, inside Potter's Pharmacy
39 Triq il-Wilga, St Julian's STJ 3112, Malta
+356 2136 3244

A few minutes from the Paceville square, and a short drive from Sliema, Swieqi and Gzira.

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How fast is the same day, really?

Between 8am and midnight the doctor usually answers within minutes. At busy times you are shown your place in the queue.

Can I book a time instead?

Video consultations are taken in turn rather than booked. Appointments at the clinic in Paceville are booked from the app or the website.

What does it cost?

€25, settled at Potter's Pharmacy when you collect. Nothing is taken from a card during the call.