A doctor in Malta with no appointment.

If the doctor is free he answers straight away. If he is not, the screen shows your place in line and you can put the phone down: it rings when it is your turn.

If nobody can take the call you are told at once, and nothing is charged.

Visits to the clinic inside Potter's Pharmacy in Paceville are by appointment rather than walk-in. They are booked from the same app or website.

1. Open the app or the website and give your name and email once. There is no password to remember.
2. Say in a line or two what is wrong. A photo often helps — a rash, a swelling, a test result.
3. Call. Dr Kevin Navarro Gera answers within minutes when he is free; otherwise you wait in line and your phone rings at your turn.
4. Anything he writes up afterwards reaches you in the app and by email, usually within minutes.
5. The €25 is settled at Potter's Pharmacy when you collect. Nothing is taken from a card during the call.

The same things a GP sees in a morning: a chest or urine infection, a rash, a migraine, food poisoning, an ear that will not clear, a repeat of something you already take.

Where the assessment supports it, the doctor writes a prescription, and any licensed Maltese pharmacy dispenses it. Where a consultation shows that someone is unfit for work or for an activity, he puts that in writing too. Both are clinical judgements reached during the consultation.

A screen is not enough for everything. A wound that needs stitching, a suspected fracture, chest pain, anything needing hands or equipment — the doctor says so during the call and sends you where you need to go.

Video consultations

8am to midnight, every day, all year.

The pharmacy and clinic door

June to 31 October: 8am to midnight.
November to May: 8am to 8pm.

Sundays and public holidays follow the national pharmacy roster.

Paceville Doctor, inside Potter's Pharmacy
39 Triq il-Wilga, St Julian's STJ 3112, Malta
+356 2136 3244

A few minutes from the Paceville square, and a short drive from Sliema, Swieqi and Gzira.

Open in Google Maps

Do I need an appointment for a video consultation?

No. Between 8am and midnight you simply call, on any day of the year.

How long will I wait?

Usually minutes. When the doctor is with someone else you are shown your place in the queue instead of being left to guess.

Can I walk in to the clinic?

Clinic visits are booked ahead, from the app or the website. For anything that should not wait for an appointment, start with a video call.