A video doctor in Malta.

The same things a GP sees in a morning: a chest or urine infection, a rash, a migraine, food poisoning, an ear that will not clear, a repeat of something you already take.

Where the assessment supports it, the doctor writes a prescription, and any licensed Maltese pharmacy dispenses it. Where a consultation shows that someone is unfit for work or for an activity, he puts that in writing too. Both are clinical judgements reached during the consultation.

A screen is not enough for everything. A wound that needs stitching, a suspected fracture, chest pain, anything needing hands or equipment — the doctor says so during the call and sends you where you need to go.

1. Open the app or the website and give your name and email once. There is no password to remember.
2. Say in a line or two what is wrong. A photo often helps — a rash, a swelling, a test result.
3. Call. Dr Kevin Navarro Gera answers within minutes when he is free; otherwise you wait in line and your phone rings at your turn.
4. Anything he writes up afterwards reaches you in the app and by email, usually within minutes.
5. The €25 is settled at Potter's Pharmacy when you collect. Nothing is taken from a card during the call.

Every consultation that is paid for produces a receipt, and it arrives in the app and by email — not as a slip of paper to lose on the way out. It names you, the date, the doctor and his registration, and what was paid.

That is what an insurer asks for. If you are claiming on private or travel insurance, or through an employer's scheme, you open the receipt in the app and send it on.

Where a prescription is written, the receipt is part of the same document, with the doctor's fee and any medicines listed separately so a claim can be made against either.

Video consultations

8am to midnight, every day, all year.

The pharmacy and clinic door

June to 31 October: 8am to midnight.
November to May: 8am to 8pm.

Sundays and public holidays follow the national pharmacy roster.

Paceville Doctor, inside Potter's Pharmacy
39 Triq il-Wilga, St Julian's STJ 3112, Malta
+356 2136 3244

A few minutes from the Paceville square, and a short drive from Sliema, Swieqi and Gzira.

Open in Google Maps

Do I need to install anything?

No. The consultation runs in the browser at pacevilledoctor.com. There is an Android app if you prefer one, because a browser tab cannot ring your phone.

Is a prescription written by video valid in Malta?

Yes. It is written by a Malta Medical Council registered doctor and dispensed by any licensed Maltese pharmacy.

How much is a video consultation?

€25, settled at the pharmacy when you collect. Nothing is charged during the call.